Winter 2010
www.thinkpublic.com
0207 247 2255

Hello...*|FNAME|*

Why are we so keen on user-designed services. And why should you be?

It seems that politicians are falling over each other to tell us how nothing will ever be the same again. At thinkpublic we are all about enabling frontline staff and service users to design new or improved services.

User-designed services result in better services, which cost less overall because they truly meet the needs of users. It also makes service-users more self-reliant as they are not forced to seek other services for help.

If you would like to talk to us about anything featured here please give us a call on 020 72 47 2255.

All the best,
the thinkpublic team

send thinknews to a friend

If this email looks strange, view it in your browser.

Co-designing for enterprise

Our most recent area of work is using our approach and tools to increase the impact of innovation and enterprise funding. We are working with the organisations shortlisted for NESTA's Public Service Lab to radically improve the ambition and impact of their ventures.

www.thinkpublic.com/socialpotential
Email deborah@thinkpublic.com for more details.

John Bartle joins thinkpublic

We're very pleased to announce that John Bartle will join thinkpublic as non-executive Chair in April. John has been mentoring director Deborah Szebeko for the last year, as part of the NESTA creative pioneer programme.

"Having worked for a short while with thinkpublic as a mentor to Deborah, the company founder, I am delighted that we have now made this involvement wider and more permanent going forward. It's an impressive company; very good people, excellent work really helping organisations create homegrown innovation to improve what they do and how they do it.

They've managed very well before me but I hope my occasional assistance will add a little bit to what they do and how they do it"

Helping people 50+ to work

Thinkpublic southwest are getting to grips with tackling worklessness amongst older people in Cornwall. Funded by the European Social Fund and working as part of Dott Cornwall, we are using design thinking to help the county coucil understand people's lives, and create interventions that can help them get the skills, experience and confidence to stay in or get back to work.

Currently immersed in the discover phase we are using a variety of engagement methods such as Christmas Trees of Talent in town centres and coming soon Cornwall's chair of knowledge. For more information click on the following:

www.dott50plus.com
http://www.dottcornwall.com
www.cornwallworks.org.uk

Alzheimers Society Co-design Paper

Our work on Dementia, which began as part of DOTT07 now continues with a national roll-out of the Dementia Adviser Service for the Alzheimers Society. More than 20 test sites partnerships between PCTs and the Society have been commissioned and are currently operating.

You can read more detail about the project in this article in the Australian Medical Journal.

We love to hear from you if youve got a challenge you think we might be able to help. Please e-mail deborah@thinkpublic.com for more details.
Or call the studio on 020 7257 2255.

Co-Design in Local Government

We have distilled all our experience of working with local authorities into the creation of our human government co-design approach.
We gather customer and staff insights into the problem, co-design ideas and solutions, prototype and test these solutions and if they work, we help the organisation embed the change. We find the process is particularly effective where the intervention requires a cultural change on the part of frontline staff.
If they come up with and own the ideas, they are motivated, rather than alienated, by the process.

We have already used our approach with Manchester City Council, the London Boroughs of Hounslow, Barnet, Lambeth, Barking & Dagenham, Tower Hamlets, Brent, Lewisham, the Royal Borough of Kensington & Chelsea and Capital Ambition. It has been successfully applied to customer service channels, innovation, housing services, social care and Total Place.

www.thinkpublic.com/humangovernment
Email chris.allwood@thinkpublic.com for more details.

Experience Based Design in Heath

Experience Based Design is becoming established as an important method for creating or improving patient-driven services. We are enjoying the challenge of applying it in diverse contexts, including most recently the Cancer Programme at NHS Lothian. Click here to read more case studies of the use and impact of EBD around the UK.

www.thinkpublic.com/activehealthyliving
Email deborah@thinkpublic.com for more details.

Work with us

Service designers

We are always looking for skilled freelance service designers. Please get in touch if you think you've got what it takes.

Managing director

We are looking for a natural born leader, who is great with people, to join our exciting, award-winning social innovation and design agency.
Click here to download a full job description

To apply, please email your CV to: kelly.welburn@thinkpublic.com

Studios 38-40, Fruit & Wool Exchange, Brushfield Street, London, E1 6EU
020 7247 2255 / www.thinkpublic.com

Win Cool Stuff!

Due to the success of last months competition we have reprinted more exclusive 'i think public' shopping bags, simply tell us how you "think public" and we'll send the 3 best answers one of these exclusive bags. To enter email hello@thinkpublic.com

If you don't wish to receive this quarterly newsletter, you can unsubscribe here

For more news and stories, check out our blog and follow us on Twitter.

		Winter 2010 www.thinkpublic.com 0207 247 2255
Hello...\|FNAME\| Why are we so keen on user-designed services. And why should you be? It seems that politicians are falling over each other to tell us how nothing will ever be the same again. At thinkpublic we are all about enabling frontline staff and service users to design new or improved services. User-designed services result in better services, which cost less overall because they truly meet the needs of users. It also makes service-users more self-reliant as they are not forced to seek other services for help. If you would like to talk to us about anything featured here please give us a call on 020 72 47 2255. All the best, the thinkpublic team send thinknews to a friend
If this email looks strange, view it in your browser.
Co-designing for enterprise Our most recent area of work is using our approach and tools to increase the impact of innovation and enterprise funding. We are working with the organisations shortlisted for NESTA's Public Service Lab to radically improve the ambition and impact of their ventures. www.thinkpublic.com/socialpotential Email deborah@thinkpublic.com for more details.
John Bartle joins thinkpublic We're very pleased to announce that John Bartle will join thinkpublic as non-executive Chair in April. John has been mentoring director Deborah Szebeko for the last year, as part of the NESTA creative pioneer programme. "Having worked for a short while with thinkpublic as a mentor to Deborah, the company founder, I am delighted that we have now made this involvement wider and more permanent going forward. It's an impressive company; very good people, excellent work really helping organisations create homegrown innovation to improve what they do and how they do it. They've managed very well before me but I hope my occasional assistance will add a little bit to what they do and how they do it"
Helping people 50+ to work Thinkpublic southwest are getting to grips with tackling worklessness amongst older people in Cornwall. Funded by the European Social Fund and working as part of Dott Cornwall, we are using design thinking to help the county coucil understand people's lives, and create interventions that can help them get the skills, experience and confidence to stay in or get back to work. Currently immersed in the discover phase we are using a variety of engagement methods such as Christmas Trees of Talent in town centres and coming soon Cornwall's chair of knowledge. For more information click on the following: www.dott50plus.com http://www.dottcornwall.com www.cornwallworks.org.uk
Alzheimers Society Co-design Paper Our work on Dementia, which began as part of DOTT07 now continues with a national roll-out of the Dementia Adviser Service for the Alzheimers Society. More than 20 test sites partnerships between PCTs and the Society have been commissioned and are currently operating. You can read more detail about the project in this article in the Australian Medical Journal. We love to hear from you if youve got a challenge you think we might be able to help. Please e-mail deborah@thinkpublic.com for more details. Or call the studio on 020 7257 2255.
Co-Design in Local Government We have distilled all our experience of working with local authorities into the creation of our human government co-design approach. We gather customer and staff insights into the problem, co-design ideas and solutions, prototype and test these solutions and if they work, we help the organisation embed the change. We find the process is particularly effective where the intervention requires a cultural change on the part of frontline staff. If they come up with and own the ideas, they are motivated, rather than alienated, by the process. We have already used our approach with Manchester City Council, the London Boroughs of Hounslow, Barnet, Lambeth, Barking & Dagenham, Tower Hamlets, Brent, Lewisham, the Royal Borough of Kensington & Chelsea and Capital Ambition. It has been successfully applied to customer service channels, innovation, housing services, social care and Total Place. www.thinkpublic.com/humangovernment Email chris.allwood@thinkpublic.com for more details.
Experience Based Design in Heath Experience Based Design is becoming established as an important method for creating or improving patient-driven services. We are enjoying the challenge of applying it in diverse contexts, including most recently the Cancer Programme at NHS Lothian. Click here to read more case studies of the use and impact of EBD around the UK. www.thinkpublic.com/activehealthyliving Email deborah@thinkpublic.com for more details.
Work with us Service designers We are always looking for skilled freelance service designers. Please get in touch if you think you've got what it takes.	Managing director We are looking for a natural born leader, who is great with people, to join our exciting, award-winning social innovation and design agency. Click here to download a full job description To apply, please email your CV to: kelly.welburn@thinkpublic.com

	Studios 38-40, Fruit & Wool Exchange, Brushfield Street, London, E1 6EU 020 7247 2255 / www.thinkpublic.com

Win Cool Stuff! Due to the success of last months competition we have reprinted more exclusive 'i think public' shopping bags, simply tell us how you "think public" and we'll send the 3 best answers one of these exclusive bags. To enter email hello@thinkpublic.com
If you don't wish to receive this quarterly newsletter, you can unsubscribe here
For more news and stories, check out our blog and follow us on Twitter.