Co-designing health services
The Client NHS Institute for Innovation and Improvement
The NHS wanted to understand better the patient experience to improve and innovate healthcare services.
Working with staff and patients from a wide range of NHS hospitals and clinics, we conducted ethnographic research, co-design workshops and prototyping.
We pioneered Experience Based Design (EBD), an innovative method and toolkit for co-designing health services with patients and healthcare professionals. This has recently been adapted as the digital co-design tool.
“Over the years, thinkpublic has taught me so much about the practical use of Design Thinking and Design Methodology when applied to health. They are highly skilled at planning, doing and focused on really understanding the problem so that the results of the work have real impact.”
Dr Lynne Maher
Director of Innovation NHS Institute For Innovation & Improvement