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design for services book published

Deborah has written a case study for the new book, Design for Services (Gower Publishing). Design for Services is written by Anna Meroni and Daniela Sangiorgi. The Series Editor is Rachel Cooper. In the book Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice.

Deborah’s case study, 'Co-designing services in the public sector', explores how service design methods can be used to help the NHS to get closer to its patients. It demonstrates how working with patients as equal and valued partners in their care can inform service improvements while motivating the patients to take more responsibility for their own health and well-being


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